Cookie Policy

1. What cookies are

A cookie is a small text file that a website asks your browser to store on your device. Some are needed to make a site work. Others are optional, and are used to measure how a site is being used or how well advertising performs. Some technologies that are not strictly cookies — such as browser local storage — work in a similar way, and this policy covers those too.

2. Your choice

When you first visit this site you are asked whether you accept optional cookies. Nothing optional is set until you say yes.

• If you choose Reject all, no analytics or marketing tools are loaded at all. They are not merely switched off — the code is never fetched.
• If you choose Accept all, the cookies listed in sections 4 and 5 may be set.
• If you choose Manage preferences, you can accept analytics and marketing separately.

You can change your choice whenever you like using the Change your cookie settings button at the top of this page. If you turn something off, we clear the relevant cookies and reload the page so that collection stops immediately.

We ask again roughly every six months, so that a choice you made long ago does not stand forever.

3. Strictly necessary

These are required for the site to work and cannot be switched off. They do not track you and are not used for advertising.

These Cloudflare cookies are used only for security and availability. They are not used for advertising and do not track you across other websites. See Cloudflare's cookie reference for more detail.

Two further sets of cookies are also strictly necessary, but unlike the three above they are never set unless you take a specific action: those used by our booking window when you open it (section 6), and those Stripe sets if you reach the payment step inside it (section 7). Each is described in its own section below.

4. Analytics — optional

Google Analytics tells us which pages people find useful, so we can improve the site. It is loaded only if you accept analytics cookies. We have IP anonymisation switched on, and we never send Google your name or email address.

More detail is available in Google's privacy policy. You can also install Google's browser opt-out add-on.

5. Marketing — optional

The Meta Pixel lets us see whether our Facebook and Instagram posts lead to enquiries. It is loaded only if you accept marketing cookies.

More detail is available in Meta's data policy.

6. Our booking calendar

Our booking calendar is provided by Cal.com and appears only when you actively choose to open it by clicking a booking button. Because it loads solely in response to something you have asked for, and is needed to deliver the booking you requested, we treat it as strictly necessary.

Once open, Cal.com may set its own cookies inside the booking window to keep your session working — for example to hold the slot you are looking at and to carry you through the steps of the booking. These are set by Cal.com on their own domain, inside their window rather than on our pages, so we cannot list them individually here or clear them from our side; Cal.com set them under their own policy and they change as Cal.com change their product. If you want the current list, Cal.com's privacy policy is the authoritative source. None of them are used for advertising.

Where a lesson is paid for at the time of booking, the payment is taken by Stripe within that same window — see section 7 for the cookies that involves.

If you would rather not use the booking window at all, you can book by emailing hello@hearingsafesingers.com or calling 07417 475183 instead. See Cal.com's privacy policy.

7. Payments

Most lessons are paid for in person, by tapping a card or phone against our device using Stripe Tap to Pay. That happens away from this website entirely and involves no cookies at all.

If you pay when booking online, the payment step takes place inside the booking window described above, which is connected to Stripe. At that point Stripe sets the two cookies below. They exist to spot fraudulent card use, are set only once you reach the payment step, and are not used for advertising.

Because these are needed to take a payment you have asked to make, and to protect you and us from fraud, we treat them as strictly necessary. We never see your card number at any point — see our privacy notice for how payments are handled, and Stripe’s privacy policy for their side of it.

8. Controlling cookies in your browser

As well as the controls on this site, every major browser lets you block or delete cookies. Blocking all cookies may stop parts of this or other websites working properly.

• Google Chrome
• Safari
• Firefox
• Microsoft Edge

9. Changes to this policy

If we add or remove a tool that sets cookies, we will update this page and change the "last updated" date. If we add a new optional cookie, we will ask for your consent again.

Questions about anything here? Email hello@hearingsafesingers.com. See also our privacy notice.